Support

Email

info@burmarket.com

Handled by a real human (BeachValencia Luxury SL). No chatbots, no automated ticketing, no Kafka queues. You read the email, we write the answer, it goes back to your inbox.

Expected response time

• Monday to Friday: ≤24 hours (excluding Spanish public holidays)
• Weekends: ≤48 hours
• Urgent matters (blocked access, payment issues, suspected fraudulent activity): mark the subject line with [URGENT] and we respond as soon as possible — historically, within hours

What to include in your email

To help us help you quickly:

1. Your registered BurMarket email (probably the same one you're writing from)
2. Problem description with as much detail as possible
3. Screenshots if there's a visible error
4. What you've already tried
5. Approximate time when it happened (helps us find logs)

What we are NOT

• We don't give investment advice. If you ask "should I buy X?", the answer will always be "we can't tell you" — see the Legal section for why.
• We are not a broker. We don't execute orders or hold real positions — only the virtual simulator.
• We are not a Telegram signals channel. Information on BurMarket is public and reasoned; nothing is exclusive or anticipated.
• We don't do personalized consulting. The product is what you see in the app + this manual. If you need more, consider hiring a licensed EAF.

Product suggestions

We read all of them. If your suggestion makes it into the roadmap, we'll let you know when it ships. If we decide not to implement, we explain why (sometimes it's "out of scope", sometimes "good idea but not now").

Send suggestions to the same email with subject [SUGGESTION] to distinguish them from regular support.