Account management

Change password

/account → Security → "Change password". We send a reset link to your registered email; the link expires in 1 hour. If you lose access to the email, contact us from an address we can validate against your identity.

Password recommendations:

• Minimum 12 characters (we enforce it at signup)
• Mix uppercase, lowercase, numbers, and at least one symbol
• Don't reuse across services. Use a manager (1Password, Bitwarden, KeePass)

Change plan (Free → Pro)

/upgrade:

1. Pick cadence: monthly €19.90 or annual €199 (≈2 months free, 17% discount)
2. Click "Start 14 days free, no card"
3. Trial activates immediately — full access to all Pro features
4. After 14 days, if you didn't add a card, you go back to Free automatically
5. If you added a card before day 14, you're charged for the period and Pro starts

The trial is once per account. If you've already used a trial and come back from Free, the upgrade requires a card from day one (no additional trial).

Cancel subscription

/account → "Manage subscription" opens the Stripe Customer Portal, where you can:

• Cancel at period end (Pro stays active until the renewal date)
• Switch between monthly ↔ annual (prorated by Stripe)
• Update payment card
• Update billing address and intra-EU VAT ID
• Download invoices (PDF with BeachValencia Luxury SL VAT details, with VAT applied where applicable)

After cancelling, you keep Pro until the paid period ends. Then: back to Free, your watchlist gets trimmed to 5 items, you stop receiving the daily report and dip detector — but your data and simulator are preserved in case you return.

Delete account (GDPR)

/account → "Delete account": confirm with your password and we delete:

• Profile, preferences, watchlist
• Personal simulator history and associated narratives
• Billing events (except invoices, retained for the legal minimum: 6 years in Spain)
• Your row in auth.users and all derived data

The process is irreversible. It executes within ≤30 days per GDPR legal requirement. You'll receive a confirmation email when initiated and another when completed. If you change your mind within that window, you can contact us to halt deletion.